Shipping Policy & Refunds
Shipping:
All orders are processed and packed at our The Satnav GPS warehouse and by our valued The Satnav GPS certified team members. We take great pride and care with your orders and want nothing more, than for you to get your orders safely and on time. We ship worldwide and 99% of all paid shipping orders ship out within 1 business day.
Shipping Times:
USPS Free Shipping* - Estimated 5 to 7 shipping days. Available to orders $10 and over going to the contiguous United States only. Available to orders $200 USD and over going to Alaska, Hawaii, US territories and Canada. Orders typically process in 1-3 business days.
USPS Priority Mail - Estimated 1 to 3 shipping days. Monday through Saturday delivery. Orders process in 1 business day.
FedEx Ground - Estimated 1 to 5 shipping days. Monday through Saturday delivery. FedEx cannot deliver to PO Boxes. Orders process in 1 business day.
USPS Express Mail - Guaranteed 1 to 2 shipping days. Monday through Sunday delivery in most areas. Signature required. Orders process in 1 business day.
USPS First Class - Estimated 2 and 7 shipping days. Monday through Saturday delivery.
FedEx Overnight and 2 Day - These express options are available for Monday through Friday delivery. No weekend delivery. Order by 1pm ET to have your package process and ship the very same day. FedEx cannot deliver to PO Boxes. Orders process in 1 business day.
International Budget Shipping - Estimated 6 to 21 Days, no tracking.
*Free Shipping, USPS, and FedEx Ground dates and times are estimates and recommendations for domestic shipping supplied by USPS and FedEx during normal business days.
Time in transit is estimated and not a guarantee unless otherwise noted. All times in transit subject to optimal conditions and do not take into account bad weather, pandemic, natural disaster etc.
International shipping varies by country and any customs fees or duties due are the responsibility of the purchaser. Prestige Fix LTD is not responsible for any carrier delays.
Canada Post - Free Shipping.Estimated 5 to 7 shipping days. Monday through Saturday delivery. Orders process in 1 business day.Available to orders $250 USD and over going to Canada.
Tracking Your Order:
Log in to your account.
Click on the order number.
Scroll down to Shipping Details.
Click on tracking number link.
Shipping Policies
If you're not sure what service you would need to get the package in time, please call us at +1 (424) 382-0221. For orders under $10, shipping costs are calculated at the time of checkout. Shipping costs are calculated based upon the carrier selected, travel distance, and package weight. Any orders over $200 or shipping to apartments may require a signature upon delivery. Please note, Puerto Rico and Guam are US territories and United States should be selected as the country when getting shipping rates.
We understand you want the best quality product and you want it to arrive fast. All orders are shipped out in the order that they are received, with the exception of FedEx Express and USPS Priority shipments. These are put at the top of the list to be shipped out first. Most paid shipping orders are processed the next business day and everything is packaged and handled with care. Times in transit refer to business days. Please allow extra time during all major holidays that the Post Office and FedEx will be closed. Please double check your address for accuracy. Any package returned to The Satnav GPS for an insufficient address such as missing apt #, or Unable To Forward tag, will be charged additional shipping fees when the item reships. All orders subject to stock availability. All prices listed in US dollars.
All orders Ship from San Francisco, CA, 94118, Monday through Friday.
Returns
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Contact us through email, phone, or live chat with details about why you're looking to return an item. (Ex. Don't want it anymore, damaged in transit, etc)
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Print the provided form and fill in requested information. (**If you do not have a printer, hand write the answers to the questions on a piece of paper and put that in the box**)
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Put the return form in the box with your return.
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Ship it off to the provided address! (**Remember to keep your tracking number until we receive the package**)
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Once we receive the return, we will be able to process your refund, store credit, or exchange.
Please note: Returns sent without any information requested will take longer to process. If we are unable to locate the order/account, we will be unable to process the return.
The Satnav GPS Warranty & Return Policy
All products, new or used, purchased through thesatnavgps.com, are covered by our 365 day free warranty. If you receive any item that you are not satisfied with, you may return it for an easy exchange or store credit within 365 days. Just email us or give us a call and we will help you resolve any issue. New unopened product may be returned for a refund of the purchase price, not including shipping, within 120 days. Pre-owned and opened new product may be returned for a refund of the purchase price, not including shipping, within 7 days of receiving it. The Satnav GPS price guarantee policy allows you to request a price adjustment within 7 days of the purchase date if you find a lower price on thesatnavgps.com for an identical item. The price adjustment will be in the form of store credit to your Versus account.
How To Contact The Satnav GPS
www.thesatnavgps.com is an online retailer only. We do not allow customers to enter the home office or distribution center to shop. Sorry!
Email us at support@thesatnavstore.com or call us at +1 (424) 382-0221.
Are you having some issues but just need to talk to someone? Just call us at +1 (424) 382-0221 during normal business hours and we can walk you through anything. We can help you updating your old GPS devices or any other questions or comments you may have on any sort of issue.